Frequently Asked Questions
Everything you need to know about shopping with Home Stores 18 India
What are the shipping charges for orders within India?
We offer free standard shipping on all orders above ₹999. For orders below this value, a nominal flat shipping fee of ₹99 is applied at checkout.
How long will it take for my home decor items to arrive?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 5-7 business days across India.
What is your return and exchange policy?
We offer a 7-day easy return policy. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery to initiate a replacement or refund.
Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery for most pin codes across India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a contactless experience.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your shipment in real-time.
Are the products pictured on the site exactly what I will receive?
We strive to ensure our product photography is as accurate as possible. However, slight variations in color or finish may occur due to screen settings or the handcrafted nature of certain home decor items.